Eligibility
- Wallet loads are non-refundable but transferable to future recharges.
- BBPS confirmations are final; only failed or duplicate orders qualify.
- Chargebacks must include UTR, payment proof, and service screenshot.
Finance Policy
Refund & Reversal Rules
AK Services is BBPS-compliant. When a biller declines a payment after debiting your wallet, we auto-refund to wallet balance. Bank/card refunds follow RBI timelines.
Refund matrix
| Scenario | Action | TAT |
|---|---|---|
| Wallet debit but order failed | Auto credit to wallet | Instant to 30 minutes |
| UPI / gateway payment captured but wallet not credited | Manual verification & wallet credit | Within 4 working hours |
| Card / net banking refund | Reversal initiated to original instrument | 3–7 working days (as per bank) |
How to raise
- Open Dashboard > history and click the affected order.
- Select “Report an issue” and choose “Payment deducted but service pending”.
- Attach supporting evidence and submit. You receive a ticket ID instantly.
Need faster help?
Email support@Akservices.co.in with subject line “Refund escalate – <AK Order>”. We commit to proactive status updates until resolution.