Data Protection

Privacy Policy

We collect only the information required to deliver secure BBPS-grade utility payments. This policy describes what we store, why we store it, and how you can control your data.

Information we collect

Profile data: name, address, email, mobile number, KYC documents.
Transaction data: wallet loads, recharge orders, device fingerprints.
Support data: call recordings, ticket history, chat transcripts.

How we use your data

To process payments and generate statutory receipts.
To detect fraud using behavioral models.
To send mandatory alerts like OTP, due-date reminders, and service outages.

Data retention

Wallet and BBPS records are retained for 10 years, as required by regulators. Support tickets are stored for 24 months unless an investigation requires longer retention.

Your rights

Request a copy of your stored data via info@Akservices.co.in.
Ask us to correct inaccurate profile fields.
Opt out of marketing emails while still receiving mandatory notifications.

Third parties

We share limited data with payment gateways, BBPS billers, analytics providers, and auditing firms. Each partner signs a confidentiality agreement and follows ISO 27001 processes.

Updates

We review this document quarterly. Changes will be highlighted on the dashboard banner and via email.